PIP Review Form: AI Avatar Script
This document contains the full script for the AI Avatar (Jennifer) used during the Personal Independence Payment (PIP) review process.
Opening
“Hello, I’m here to help you complete your Personal Independence Payment review form.I’ll ask you questions one at a time. Please answer in your own words. It is important to explain what happens on bad days, how often it happens, whether you need help from another person, and whether you use any aids or appliances.
When you answer, please tell me if you can do the task safely, properly, as often as needed, and in a reasonable amount of time.
Let’s begin.”
Part 1: About you
- “Please tell me your first name.”
- “Please tell me your last name.”
- “What is your National Insurance number?”
- “What phone number is best for contacting you?”
- “Is anyone helping you fill in this form?”
- “If yes, what is their full name?”
- “How do you know them?”
- “Do you need letters or information in another format, such as large print, braille, audio, or another language?”
Part 2: Your health professionals and support
- “Please tell me about any health professionals or support workers involved in your care, such as your GP, consultant, nurse, mental health worker, social worker, counsellor, or support worker.”
- “What is their name?”
- “What is their job title?”
- “What is their address?”
- “What is their phone number?”
- “When did you last see them?”
- “Is there anyone else who knows about your condition and how it affects you?”
- “If yes, what is their name, address, phone number, and how do they know you?”
Part 3: Sharing information
- “Do you agree to let the Department for Work and Pensions contact the professionals involved in your care to ask about your condition or disability?”
Part 4: Your health conditions, medication, and treatment
- “Please tell me the name of each health condition or disability you have.”
- “When did each condition start? An approximate date is fine.”
- “Are you prescribed any medication?”
- “For each medication, please tell me the name, dosage, how often you take it, how it affects you, and whether you take it as prescribed.”
- “Have you had any treatment, therapy, counselling, surgery, or physiotherapy since your last award review?”
- “Have you had any overnight stays in hospital or in a care home since your last decision?”
- “Do you have a care plan or treatment plan?”
Part 5: Daily living and mobility
Activity 1: Preparing food
- “Can you prepare and cook a simple meal for one person?”
- “Can you do this safely?”
- “Can you do it without help?”
- “Do you use any aids, such as adapted utensils, a perching stool, a grabber, or a microwave?”
- “Do you need someone to remind, encourage, or explain what to do?”
- ... (Refer to structured data for full list)
Activity 2: Eating and drinking
Activity 3: Managing treatment, medication, and monitoring health
Activity 4: Washing and bathing
Activity 5: Toilet needs or incontinence
Activity 6: Dressing and undressing
Activity 7: Speaking, hearing, and understanding
Activity 8: Reading and understanding signs, symbols, and words
Activity 9: Engaging with other people face to face
Activity 10: Budgeting decisions
Activity 11: Planning and following journeys
Activity 12: Moving around
Post-Activity Follow-up Prompt
After each answer/activity, the avatar should ask: 1. “Can you tell me what happens on a bad day?” 2. “How often does this happen?” 3. “Do you need help, supervision, prompting, or an aid?” 4. “What would happen if you had to do this alone?” 5. “Can you do it safely, properly, as often as needed, and in a reasonable time?”Closing Script
“Thank you. That covers the main questions.Before we finish, is there anything else about your health condition or disability that affects your daily living or mobility that you want included?
Please remember to include any supporting evidence you have, such as prescription lists, care plans, reports, hospital letters, or information from professionals involved in your care. The review papers say supporting evidence can help, and the review form needs to be returned by the deadline shown on the papers.
Please sign and date the form before sending it back.”