Privacy Policy
At The Benefit Experts, we take your data privacy as seriously as your benefit claim. Learn how we protect your sensitive information.
Our Core Commitment
We collect highly sensitive health and personal data to help you with your PIP and Universal Credit claims. This data is encrypted, stored securely in the UK, and never sold to third parties. We are fully GDPR compliant.
1. Information We Collect
To provide our expert benefit consultancy, we collect:
- Identity & Contact Details
- National Insurance Number
- Medical History & Conditions
- Daily Living Support Needs
2. How We Use Data
Your data is primarily used to generate the "Jennifer" AI assessment reports and to provide human expert oversight for your benefit claims. We use your health information strictly within the context of mapping your difficulties to the specific DWP descriptors required for a successful claim.
3. Data Retention
We keep your personal data only as long as necessary for the purposes for which it was collected. If you close your account, your data is deleted within 30 days, unless we are required by law to retain it for financial auditing purposes (e.g., subscription records).
4. Your Privacy Rights
Under the UK GDPR, you have the right to access, rectify, or erase your personal data. You can also object to processing or request data portability. Simply contact us via the dashboard or our support email to exercise these rights.
5. Compliance & Affiliation
The Benefit Experts is registered with the Information Commissioner's Office (ICO). We operate independently and do not share your data with the DWP or any other government body without your explicit instruction (e.g., if you choose to download and submit your report).
Questions about your data?
Our Data Protection Officer is available to help with any privacy-related enquiries or data requests.
Email Data Officer